Shipping policy

Shipping Policy

Vesalight ships to customers in the United States. Free standard shipping is offered on U.S. orders.

Order Processing

Most standard products are processed within 1–2 business days before shipment. Orders are processed Monday through Friday, excluding holidays. Orders placed after 5:00 PM Mountain Time, on weekends, or on holidays begin processing on the next business day.

Made-to-Order Products

Products specifically identified on their product page as made to order or custom typically require approximately 10 business days of production before shipment. If a product has a different production time, that information will be stated on the product page.

Transit Time

After dispatch, standard delivery typically takes approximately 10–15 business days. Delivery estimates may vary because of carrier delays, weather, holidays, customs processing, transportation disruptions, or other circumstances outside our reasonable control.

For standard products, estimated total delivery is 11–17 business days, including 1–2 business days of processing and 10–15 business days in transit after dispatch.

For products specifically identified as made to order, the production time stated on the product page applies before the 10–15 business days of transit.

Tracking

Tracking information is sent to the email address used at checkout after shipment. Please allow up to 2–5 business days for the first carrier scan to appear in some cases.

Multiple Shipments

Orders containing multiple products may ship separately from different fulfillment locations. Tracking information will be provided for each shipment when available.

Address Changes

Contact us as soon as possible if your shipping address needs to be corrected. Once an order has entered production, fulfillment, or shipment, we may not be able to change the delivery address.

Lost, Delayed, or Damaged Shipments

If tracking has not updated for an extended period, a package appears lost, or an item arrives damaged, contact support@vesalight.com with your order number so we can investigate and provide the appropriate next step.

Contact

Email support@vesalight.com.