FAQ

Frequently Asked Questions

Where do you ship?

Vesalight ships within the United States. Free standard shipping is offered on U.S. orders.

How long does shipping take?

Most standard products are processed within 1–3 business days before shipment. After dispatch, standard delivery typically takes approximately 3–5 weeks. Products specifically identified as made to order on their product page typically require approximately 10 business days of production before shipment, followed by approximately 3–5 weeks in transit.

How do I know if a product is made to order?

If a product is made to order or custom, that information will be stated on the product page.

How do I track my order?

Tracking information is emailed after shipment. In some cases, tracking may take 2–5 business days to begin updating after dispatch.

Can I change or cancel my order?

Contact us as quickly as possible. We will do our best to help before fulfillment or production begins. Once a made-to-order item has entered production, cancellation may no longer be possible.

What is your return policy?

Eligible items may be returned within 30 days of delivery. Customers are responsible for preference-based return shipping costs. Made-to-order, custom, and final-sale items are not eligible for preference-based returns once production has started. Approved refunds are processed by Vesalight within 10 business days after the returned item is received and inspected.

What if my item arrives damaged, defective, or incorrect?

Email support@vesalight.com within 7 days of delivery with your order number and clear photos or video. Once verified, Vesalight will provide the appropriate solution at no cost to you.

Do your lights include a warranty?

Eligible Vesalight lighting products include a 2-Year Limited Warranty against manufacturing defects, subject to the applicable terms and exclusions.

How can I contact Vesalight?

Email support@vesalight.com or call +1 575-286-1326, Monday–Friday, 9 AM–5 PM ET.