We want you to be completely satisfied with your Vesalight purchase. If you're not, we're here to help.
Return Window
You may return most items within 30 days of the delivery date for a full refund or exchange.
Eligibility Requirements
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with all accessories and hardware included
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
To initiate a return, please email us at support@vesalight.com with your order number and the reason for the return. Our team will provide you with return instructions and, if applicable, a return shipping label.
Return Shipping Costs
- Change of mind returns: Return shipping costs are the responsibility of the customer.
- Defective or damaged items: We cover the full cost of return shipping.
Refunds
Once we receive and inspect your returned item (typically within 2 business days), we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund at no additional cost to you.
Non-Returnable Items
Custom or made-to-order items, and items marked as final sale, are not eligible for return unless defective.
Warranty
All Vesalight products are covered by a 2-year manufacturer's warranty against defects in materials and workmanship under normal use.
Contact Us
Questions about your return? Reach out to support@vesalight.com and our team will be happy to help.