Return & Refund Policy
Return & Refund Policy
30-Day Return Window
You may request a return within 30 days of delivery for eligible items. To qualify, the item must be unused, uninstalled, in its original condition, and returned with its original packaging, accessories, and components.
Preference-Based Returns
For an eligible return because of a change of mind, wrong size, preferred finish or color, or another non-defect-related reason, the customer is responsible for return shipping costs.
Many Vesalight products are shipped from international fulfillment centers. Depending on the product, the authorized return address may be outside the United States, including in Asia. International return shipping for lighting fixtures can be expensive, especially for large or heavy items, and may cost approximately USD $80 to $200 or more depending on size, weight, carrier, and destination.
Original shipping charges, expedited shipping charges, customs charges, duties, and return shipping costs are non-refundable unless the return is due to our error or the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect, contact support@vesalight.com within 7 days of delivery with the order number and clear photos or video showing the issue.
Once verified, Vesalight will provide the appropriate solution at no cost to you. Depending on the situation, this may include a replacement, replacement part, repair solution, or full refund. If a physical return is required, Vesalight will provide return instructions and cover the approved return shipping cost.
Made-to-Order, Custom, and Final Sale Items
Products specifically identified as made to order, custom, personalized, specially configured, or final sale are not eligible for preference-based returns once production has started. This restriction does not apply if the item arrives damaged, defective, incorrect, or materially different from what was ordered.
If you need to cancel a made-to-order item, contact us as soon as possible. If production has not started, we may be able to cancel the order.
How to Start a Return
Email support@vesalight.com with your order number, the item you wish to return, and the reason for the return. Do not send products back without authorization. We will provide the correct return address and instructions.
Return Condition
Returned products must be safely repacked in their original packaging. Items that are installed, used, modified, damaged after delivery, missing parts, or returned without adequate packaging may be refused or may be subject to a deduction from the refund where permitted.
Refund Processing
After the returned item is received and inspected, we will notify you by email. If approved, Vesalight will process the refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds to your account.
Contact
Email: support@vesalight.com