Refund policy

Returns

We want you to love your new lighting. If something isn't right, you have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Email our support team at support@vesalight.com with your order number and the reason for your return. We'll respond within 1-2 business days with return instructions and, if applicable, a prepaid return label.

Refunds

Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, contact us at support@vesalight.com within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.

Non-Returnable Items

Custom or made-to-order items, and items marked as final sale, are not eligible for return unless defective.

For any questions about your return, reach out to us at support@vesalight.com.