Refund policy

Return & Refund Policy

We want you to be confident when ordering from Vesalight. Please review this policy before placing your order, especially for large, custom, or made-to-order lighting fixtures.

30-Day Return Window

You may request a return within 30 days of delivery for eligible items. To qualify, the item must be unused, uninstalled, in its original condition, and returned with its original packaging, accessories, and components.

Preference-Based Returns

If you are returning an eligible item because you changed your mind, selected the wrong size, prefer a different finish or color, or for another non-defect-related reason, you are responsible for the return shipping costs.

Many Vesalight products are shipped from international fulfillment centers. Depending on the product, your return address may be outside the United States, including in Asia. International return shipping for lighting fixtures can be expensive, especially for large or heavy items, and may cost approximately $80 to $200+ depending on size, weight, carrier, and destination.

Original shipping charges, expedited shipping charges, customs charges, duties, and return shipping costs are non-refundable unless the return is due to our error or the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us at support@vesalight.com within 7 days of delivery. Please include your order number and clear photos or video showing the issue.

Once the issue is verified, Vesalight will provide the appropriate solution at no cost to you. Depending on the situation, this may include a replacement, replacement part, repair solution, or full refund. If a physical return is required, Vesalight will provide return instructions and cover the approved return shipping cost.

Made-to-Order, Custom, and Final Sale Items

Products identified as made-to-order, custom, personalized, modified to your specifications, or final sale are not eligible for preference-based returns once production has started. This includes certain custom multi-drop chandeliers, custom canopy configurations, special sizes, finishes, or other factory-produced configurations.

This restriction does not apply when an item arrives damaged, defective, incorrect, or materially different from what was ordered.

If you need to cancel a made-to-order item, contact us as soon as possible. If production has not started, we may be able to cancel the order. Once production has started, cancellation may no longer be possible.

How to Start a Return

Before sending anything back, email support@vesalight.com with your order number, the item you wish to return, and the reason for the return. Do not send products back without authorization.

We will provide the correct return address and return instructions. Returns sent to an unauthorized address may not be accepted or refunded.

Return Condition

Returned products must be safely repacked in their original packaging. Items that are installed, used, modified, damaged after delivery, missing parts, or returned without adequate packaging may be refused or may be subject to a deduction from the refund where permitted.

Refunds

After the returned item is received and inspected, we will notify you by email. If approved, Vesalight will process the refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds.

Before Ordering

If you are unsure about dimensions, finish, color, installation requirements, or whether a fixture is suitable for your space, contact us at support@vesalight.com before ordering. We can help you review the product details before purchase.

Contact

Email: support@vesalight.com